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Try Our
NexGen Omnichannel
Contact Center Solution Now!

VAANI is a customisable, award-winning omnichannel contact center solution that provides unified communications and minimises incoming calls’ congestion.

Customised
Dialer Solution

85% Query
Resolution

Campaign Management

Social Media
Integration

  • Customised Dialer Solution
  • Integrated Quality Management System & Knowledge Portal
  • Campaign Management With Different Dialing Options
  • Integrated Social Media Platforms

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VAANI is a customisable, award-winning omnichannel contact center solution (also called contact center as a service, CCaaS) that provides unified communications and minimises incoming calls’ congestion. It monitors inbound and outbound calls that help take right actions based on real-time call center reporting. With VAANI, call centers gain a competitive edge by analysing metrics shown on portal. You can rely on VAANI – the ultimate omnichannel dialer solution – for accessing voice calls, SMS, emails and social media (Facebook, Twitter, Instagram, LinkedIn and WhatsApp).

VAANI Enables

you to Gain a competitive edge with our trusted experts and proven solutions
  • Enhance Agent Productivity
  • Monitor Agent Scorecards
  • Increase Employee Engagement
  • Keep Your Business KPIs in Check
  • Boost Agent Training
Try VAANI Free For 15 Days

What Do You Get When You Choose VAANI?

Customisable Multi-Level IVR Self-Service

API & CRM
Integration

Detailed
Call Analytics

Role-Based User Access

Social Media Integrations

Intelligent Quality Management

Compliance Management

Automated
e-mail Reports

Intent-Based
Routing

Lead Lifecycle Management

Face-to-Face Connections Made Easy with VAANI Video Calling

VAANI goes beyond traditional dialing, offering video calling integration to enhance your communication experience. Hold productive meetings, or simply connect with clients on a personal level – all within the familiar VAANI interface.

  • Enjoy smooth video calls without lag, optimized for any connection.
  • Schedule video calls in advance and share invitations with a user-friendly interface.
  • Collaborate in real-time by effortlessly sharing your screen during video calls.
  • Focus on your conversations with industry-standard encryption for secure video calls.
  • Initiate video calls directly from your CRM or other business apps – no platform switching needed.

Challenges Faced By Industries:

Human Errors

No business can afford disappointing customer service due to human agents, which can result in revenue loss or create a negative brand image

Higher Costs

Increase in costs for software and resource management

Managing Multiple Vendors

Struggle to manage a wide range of vendors and clients via multiple communication channels

Feature Limitations

Introducing the newest feature to every field in the market

Lack of Vendor Flexibility

Delay in responsiveness to quickly change their production quantities or any other parameter

Solutions Provided By VAANI:

Communication Platform Approach

Scalable communication platform approach to build business apps on top of it

Simplified Updates

Addition of the newest features is effortless and faster

Available as SaaS

Sign-up is available where businesses can choose the modules they want to use and pay accordingly

Ready-to-Use Apps

AI-enabled apps to enhance & automate customer conversations

Integrations

Readily available popular customisable CRM and ERPS to meet business requirements

How is VAANI the Best Fit for Your Organisation?

eDAS is Forging the Tools for Digitisation and Automation Worldwide

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